Frequently Asked Questions
Everything you need to know about your fitness journey with Pacer.
How do I track my distance for a challenge?
You can track your progress using any fitness app or wearable device like Garmin, Fitbit, or Apple Watch. Simply log your activities manually on our platform or sync your device to see your real-time progress on the virtual map.
When will I receive my finisher medal?
Medals are typically shipped within 3-5 business days after you complete your challenge. Once shipped, you will receive a tracking number via email to monitor your delivery.
Is there a time limit to complete a virtual race?
No, our challenges are designed to be completed at your own pace. Whether it takes you one day or six months, your medal will be waiting for you at the finish line.
Do you ship medals internationally?
Yes, we ship our virtual challenge medals to participants all over the world. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Can I change my challenge distance after signing up?
Absolutely. If you find a challenge too easy or too difficult, you can contact our support team to switch your registration to a different distance before you submit your final results.
What types of activities count toward my goal?
Most challenges accept walking, running, cycling, swimming, and wheelchair distances. Please check the specific rules for your chosen challenge to see which activities are eligible.